Returns and Common Questions
Why is my clothing item tagged a different size than it was listed as?
With clothing, the tagged size isn't always the "fits like" size. Items may run bigger or smaller than how they're tagged so we always provide the measurements and the modern "fits like" size. For example, a shirt may be tagged a large, but "fits like" a medium.
What is your return policy?
At Dave's Freshly Used, we understand that sometimes a product may not meet your expectations. We offer a return policy that allows customers to return items within 30 days of receipt for a full refund, provided the items are in their original condition and packaging.
How do I initiate a return?
To initiate a return, please contact our customer service team via email. Include your order number and the reason for the return. We will provide you with instructions on how to send the item back to us.
Are there any items that cannot be returned?
Yes, certain items may be non-returnable, such as personalized or custom-made products. Please refer to our return policy for a complete list of non-returnable items.
How long does it take to process a return?
Once we receive your returned item, it typically takes 5-7 business days to process the return and issue a refund. You will receive a confirmation email once the refund has been processed.
What if my item is damaged or defective?
If you receive a damaged or defective item, please contact our customer service team within 7 days of receipt. We will arrange for a replacement or refund, depending on your preference and item availability.
Can I exchange an item?
Currently, we do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item.
How can I contact customer service?
You can reach our customer service team via email at davesfreshlyused@gmail.com. We aim to respond to all inquiries within 24-48 hours.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary based on the destination. Please check our shipping policy for more details.